Privacy Policy

Introduction

Manakeesh Hub ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or dine at our restaurant. This policy is designed to comply with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 of India.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We may collect the following types of information:

Personal Information

• Name and contact information (email address, phone number, postal address)
• Reservation details and dining preferences
• Payment information (processed securely through our payment partners)
• Date of birth (for special occasion celebrations)
• Dietary restrictions and allergies
• Feedback and survey responses

Non-Personal Information

• Browser type and version
• Device information and IP address
• Pages visited and time spent on our website
• Referring website addresses
• Location data (with your consent)

How We Collect Information

We collect information through:

• Direct Interactions: When you make reservations, place orders, fill out forms, or communicate with us
• Automated Technologies: Through cookies, web beacons, and similar technologies when you browse our website
• Third Parties: From our service providers, business partners, and publicly available sources

How We Use Your Information

We use your personal information for the following purposes:

• To process and manage reservations and orders
• To provide customer support and respond to inquiries
• To personalize your dining experience
• To send promotional communications (with your consent)
• To improve our website, services, and menu offerings
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or unauthorized activities
• For internal research and analytics

Legal Basis for Processing (Under Indian Law)

Under the Digital Personal Data Protection Act, 2023, we process your personal data based on:

• Consent: Where you have given clear consent for us to process your personal data for specific purposes
• Contractual Necessity: Processing necessary for the performance of a contract with you
• Legal Obligation: Processing necessary for compliance with a legal obligation
• Legitimate Interests: Processing necessary for our legitimate business interests

Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Payment processors, reservation systems, marketing platforms, and IT service providers
• Business Partners: Delivery partners, loyalty program providers, and event organizers
• Legal Authorities: When required by law, court order, or government regulation
• Professional Advisors: Lawyers, auditors, and insurance providers

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and access controls
• Regular security assessments and updates
• Staff training on data protection
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Generally, we retain:

• Reservation and order data: 3 years for business and tax purposes
• Marketing preferences and consent records: Until withdrawal of consent
• Financial records: 7 years as required by Indian tax law
• Website analytics data: 26 months

Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Withdraw Consent: Withdraw consent for processing at any time
• Right to Data Portability: Request transfer of your data to another controller
• Right to Object: Object to processing based on legitimate interests or direct marketing

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookies through your browser settings.

Analytics and Tracking

We use PostHog for website analytics and user behavior tracking. PostHog helps us understand how visitors interact with our website by collecting information such as:

• Pages visited and time spent on each page
• Navigation patterns and click behavior
• Menu filter usage and search queries
• Scroll depth and engagement metrics
• Session recordings (to improve user experience)
• Device and browser information

This data is collected anonymously and is used solely to improve our website and services. PostHog data is stored in the European Union and is processed in accordance with GDPR requirements. We do not track personally identifiable information through PostHog unless you explicitly provide it (e.g., through form submissions).

You can opt out of PostHog tracking by enabling "Do Not Track" in your browser settings or by contacting us to request data deletion.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your personal information may be transferred to and processed in countries outside India. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your privacy rights in accordance with Indian law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: Kainath
Designation: Data Protection Officer
Address: Manakeesh Hub, 415/B Contour Road, 1st Main Road, Gokulam 3rd Stage, Vani Vilas Mohalla, Mysuru, Karnataka 570002
Email: privacy@manakeeshhub.com
Phone: +91 6364572767

The Grievance Officer shall address any grievances or complaints within 30 days from the date of receipt.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Manakeesh Hub
415/B Contour Road, 1st Main Road
Gokulam 3rd Stage, Vani Vilas Mohalla
Mysuru, Karnataka 570002
India

Email: privacy@manakeeshhub.com
Phone: +91 6364572767